RETURN AND REFUND POLICY

1. Right of withdrawal

Pursuant to Legislative Decree 206/2005 (Consumer Code), the Customer has the right to withdraw from the purchase within 14 days from the date of receipt of the goods, without having to provide any reason.

To exercise the right of withdrawal, the Customer must send a request to the e-mail address info@ranpollo.com indicating:

• First and Last Name;
• Order number;
• Items intended for return;
• Requested method: Refund or Exchange.

Once the request is received, Ranpollo will send the return authorization with the relevant instructions.

2. Return conditions

For the return to be accepted, the items must be returned:

• undamaged;
• never used beyond the time necessary to verify their nature, characteristics, and fit;
• complete with all original tags;
• free from stains, tears, or damage;
• free from odors of smoke, perfumes, deodorants, fabric softeners, or detergents;
• unwashed and not subjected to any treatment.

It is therefore advisable to try on the garment before washing it.

Ranpollo reserves the right to carefully check the condition of the returned products before proceeding with a refund or exchange.

If the garment shows signs of use, washing, or alterations that diminish its commercial value, the return may be refused, and the product will be returned to the Customer at their shipping expense.

3. Personalized products

Pursuant to art. 59 of the Consumer Code, the right of withdrawal is excluded for all products made to measure or customized at the Customer's request.

Therefore, personalized products cannot be returned or exchanged, except in the case of conformity defects attributable to production.

4. Defective or damaged items

If the Customer receives a defective or damaged product, they must send an email to info@ranpollo.com attaching:

• order number;
• description of the problem;
• clear photographs of the defect found.

Ranpollo will verify the report and, if the defect is confirmed, will offer the Customer one of the following solutions:

• product replacement;
• exchange with another item of equal value;
• refund of the amount paid.

In the event of a genuinely defective product, all shipping costs will be borne by Ranpollo.

5. Item exchange

If the Customer requests an exchange for reasons other than a product defect (e.g., size, color, or change of mind), the shipping cost for returning the item to Ranpollo will be borne by the Customer.

The new shipment of the replacement item, however, will be at Ranpollo's expense.

Items must be shipped to the following address:

G3M STUDIO S.R.L.S.
Via Trani 256 
76121 Barletta (BT)

The package must contain:

• First and Last Name;
• Order number;
• Indication of the requested exchange.

6. Refund

The Customer can choose to:

• independently ship the return, assuming responsibility for the shipment;
• use the return label service provided by Ranpollo.

If the Customer uses the shipping service provided by Ranpollo, the relative cost of € 9.00 will be deducted from the refund amount.

The refund will be made using the same payment method used for the purchase within 14 days of receipt and verification of the returned product.

If the order benefited from free shipping, in the event of a total return of the order, Ranpollo reserves the right to retain the original shipping cost of € 6.00.

If the Customer chose Express shipping, the relative shipping service cost will not be refunded.

In the event that the Customer has made an exchange and subsequently requests a refund for the order, the shipping cost incurred by Ranpollo for sending the replacement product may also be withheld.

For orders paid with cash on delivery, the surcharge of € 4.00, related to the collection service carried out by the courier, is not refundable as it represents the cost of a service already performed.

7. Warnings

Ranpollo advises all Customers to carefully check the size, color, and characteristics of the product before purchase.

For any questions, please contact our Customer Service at info@ranpollo.com, who will be happy to provide assistance before and after the purchase.

👉 Download the return form here